Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "ceri23", "We", "Us", "Our" refers to the online gaming platform accessible at https://ceri23.cam and its associated services.
• "User", "You", "Your", "Player" refers to any individual who accesses, registers for, or uses the ceri23 platform and services.
• "Account" refers to the personal gaming account created by a User upon successful registration on the ceri23 platform.
• "Services" refers to all gaming products offered by ceri23, including but not limited to casino games, live dealer games, slots, sports betting, and any other entertainment products made available on the platform.
• "Deposit" refers to funds transferred by a User into their ceri23 Account using approved payment methods.
• "Withdrawal" refers to the process by which a User requests to transfer funds from their ceri23 Account to their designated bank account or e-wallet.
• "Bonus" refers to promotional credits, free spins, cashback offers, or any other incentive provided by ceri23 to Users, subject to specific terms and wagering requirements.
• "Wagering Requirement" refers to the amount a User must bet before bonus funds or associated winnings can be withdrawn.
• "Game Providers" refers to third-party software companies whose games are integrated into the ceri23 platform, including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others.

2. Acceptance of Terms

By accessing the ceri23 website, creating an account, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and ceri23. If you do not agree with any part of these Terms, you must immediately cease using our Services and not create an account.

ceri23 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting to the ceri23 website. It is your responsibility to review these Terms periodically. Continued use of the Services following the posting of changes constitutes your acceptance of such changes. Material changes will be communicated to registered Users via email or through prominent notification on the platform.

These Terms and Conditions supplement and incorporate by reference our Privacy Policy and Responsible Gaming Policy. In the event of any conflict between these documents, the Terms and Conditions shall prevail unless explicitly stated otherwise.

3. Eligibility and Age Requirements

To use the ceri23 platform and Services, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. This is the minimum legal age for gambling in Indonesia and is strictly enforced. ceri23 may request proof of age at any time, and failure to provide valid identification will result in account suspension until verification is complete.
• Residency: You must be a resident of Indonesia or a jurisdiction where online gaming is legally permitted. Users from jurisdictions where online gambling is prohibited are not permitted to use our Services.
• Legal Capacity: You must have the legal capacity to enter into binding contracts. You must not be under any legal disability or incapacity that would prevent you from entering into this agreement.
• Single Account: You are permitted to hold only one (1) Account with ceri23. Creating multiple accounts is strictly prohibited and may result in immediate termination of all accounts and forfeiture of any funds or winnings.
• Good Standing: You must not have been previously excluded or banned from using ceri23 or any other online gaming platform due to problem gambling, fraudulent activity, or breach of terms.

ceri23 reserves the right to request verification documents at any time, including but not limited to government-issued identification (KTP), proof of address, and proof of payment method ownership. Accounts that fail to complete verification within the requested timeframe will be suspended, and withdrawals will be withheld until verification is successfully completed.

4. Account Registration and Management

4.1 Registration Process

To access certain features and Services on ceri23, you must create an Account by completing the registration form with accurate and complete information. You will be required to provide:

• Full legal name (as it appears on government-issued identification)
• Valid email address
• Mobile phone number
• Date of birth
• Residential address in Indonesia
• Preferred username and secure password
• Preferred currency (Indonesian Rupiah - IDR)

All information provided during registration must be truthful, accurate, and current. Providing false or misleading information is grounds for immediate account termination and may be reported to relevant authorities.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your login information with any third party. Any activity conducted through your Account will be deemed to have been authorized by you, and you will be held responsible for any resulting consequences.

ceri23 recommends that you use a strong, unique password and enable two-factor authentication if available. If you suspect that your Account has been compromised or accessed without authorization, you must immediately notify ceri23 customer support via email at [email protected]. ceri23 will not be held liable for any losses resulting from unauthorized access to your Account due to your failure to maintain confidentiality.

4.3 Account Verification (KYC)

In accordance with anti-money laundering (AML) regulations and industry best practices, ceri23 implements a Know Your Customer (KYC) verification process. Before processing withdrawals or at any time during your use of the Services, ceri23 may request that you submit verification documents, including:

• Government-issued photo identification (KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last three months)
• Proof of payment method (bank statement, e-wallet screenshot showing account holder name)
• Selfie photograph holding your identification document

Failure to provide requested verification documents within 30 days will result in account suspension and withholding of withdrawals until verification is completed. All documents submitted are encrypted and stored securely in accordance with our Privacy Policy.

5. Deposits and Withdrawals

5.1 Deposit Methods and Limits

ceri23 supports deposits via the following Indonesian payment methods:

• Indonesian Banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI (Bank Syariah Indonesia), Bank Danamon
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

The minimum deposit amount is Rp 50,000. The maximum deposit amount may vary by payment method and account status. Deposits are typically processed instantly. In rare cases where a delay occurs, please allow up to 24 hours for processing and contact customer support if the issue persists.

ceri23 does not charge deposit fees. However, your bank or payment provider may impose transaction fees, which are beyond our control. You are responsible for any third-party fees associated with your transactions.

5.2 Withdrawal Procedures and Limits

Withdrawal requests can be made through your Account dashboard. The minimum withdrawal amount is Rp 100,000. Withdrawals can only be processed to a bank account or e-wallet registered in your name and verified during the KYC process.

Withdrawal requests are typically processed within 24 hours during business days (Monday through Friday, excluding Indonesian public holidays). Once approved, funds are transferred to your designated account, which may take an additional 1-3 business days depending on your bank or payment provider.

Before processing a withdrawal, ceri23 reserves the right to verify that all wagering requirements associated with bonuses have been met, that there is no suspicious or fraudulent activity, and that your Account is fully verified. ceri23 may request additional documentation at any time before processing a withdrawal.

5.3 Anti-Money Laundering Policy

ceri23 is committed to preventing money laundering and financial crime. As part of our AML policy, you must wager at least 1x (one time) your deposit amount on games before requesting a withdrawal. This requirement applies to all deposits, regardless of whether a bonus was claimed.

Accounts found to be engaging in suspicious activity, including but not limited to frequent deposits and withdrawals with minimal gameplay, will be investigated. ceri23 reserves the right to report suspicious activity to relevant authorities and to suspend or terminate accounts involved in potential money laundering or fraud.

6. Bonuses and Promotions

6.1 Bonus Terms

ceri23 offers various bonuses and promotions to enhance your gaming experience, including welcome bonuses, reload bonuses, cashback offers, free spins, and tournament prizes. All bonuses are subject to specific terms and conditions, which will be clearly stated in the promotional materials.

Unless otherwise specified, bonuses are subject to wagering requirements before any associated winnings can be withdrawn. The standard wagering requirement is 15x to 30x the bonus amount, depending on the promotion. For example, if you receive a Rp 100,000 bonus with a 15x wagering requirement, you must place bets totaling Rp 1,500,000 before the bonus and associated winnings become eligible for withdrawal.

6.2 Bonus Eligibility and Restrictions

Bonuses are intended for recreational players only. ceri23 reserves the right to withhold, cancel, or forfeit bonuses and associated winnings if:

• The User has multiple accounts or is found to be abusing promotions
• The User engages in irregular play patterns designed to fulfill wagering requirements with minimal risk
• The User violates any term or condition associated with the specific promotion
• The User's gameplay is deemed suspicious or fraudulent

Bonuses are non-transferable and cannot be exchanged for cash. Only one bonus per person, household, IP address, or payment method is permitted unless explicitly stated otherwise. Attempting to claim bonuses using multiple accounts will result in termination of all accounts and forfeiture of all funds.

6.3 Maximum Bet Rule

While fulfilling wagering requirements on bonus funds, the maximum allowed bet is Rp 50,000 per spin or per bet (whichever is applicable to the game type). Exceeding this limit may result in forfeiture of the bonus and any associated winnings. This rule applies to slots, live casino games, sports betting, and all other game categories unless specified otherwise.

7. Gameplay Rules and Conduct

7.1 Fair Play

All Users must engage in fair and honest gameplay. The following activities are strictly prohibited:

• Collusion with other players
• Use of automated software, bots, or scripts
• Exploitation of software errors or vulnerabilities
• Fraudulent or manipulative betting strategies
• Reverse engineering or tampering with game software
• Use of VPNs or proxies to disguise location
• Any form of cheating or unfair advantage

ceri23 employs advanced monitoring systems to detect irregular gameplay patterns. Accounts found to be violating fair play policies will be immediately suspended, and all associated funds and winnings will be forfeited. ceri23 reserves the right to report fraudulent activity to law enforcement authorities.

7.2 Game Rules and Random Number Generators

All games offered on ceri23 are provided by reputable third-party Game Providers. Each game has its own specific rules, paytables, and RTP (Return to Player) percentages, which are displayed within the game or accessible through the game information section. It is your responsibility to familiarize yourself with the rules before playing.

Slots, virtual table games, and other RNG-based games use certified Random Number Generators to ensure fair and unpredictable outcomes. RNGs are regularly tested by independent auditing agencies to confirm compliance with industry standards.

7.3 Sports Betting Rules

For sports betting markets, including football betting (bandar bola), the following rules apply:

• All bets are settled according to the official result as recognized by the governing sports authority.
• If a match is postponed, bets will remain valid if the match is played within 48 hours. Otherwise, bets will be voided and stakes refunded.
• Live in-play betting odds are updated in real-time. Once a bet is placed, it cannot be canceled or modified.
• ceri23 reserves the right to void bets if an error in odds or market availability occurs.
• Winnings from accumulator bets (mix parlay) are calculated based on the combined odds of all selections. If one or more selections are voided, the bet continues with the remaining selections.

8. Limitations of Liability

ceri23 provides Services on an "as is" and "as available" basis. While we strive to maintain a secure, stable, and enjoyable platform, we cannot guarantee uninterrupted or error-free operation. ceri23 shall not be held liable for:

• Technical malfunctions, server downtime, or connectivity issues beyond our control
• Loss of data resulting from system failures or cyber attacks
• Errors or inaccuracies in game results caused by third-party Game Provider software
• Financial losses resulting from your gambling activities
• Unauthorized access to your Account resulting from your failure to maintain confidentiality
• Delays or failures in payment processing caused by third-party banks or payment providers
• Any indirect, incidental, consequential, or punitive damages

In no event shall ceri23's total liability to you exceed the amount of funds held in your Account at the time of the claim.

9. Account Suspension and Termination

9.1 Voluntary Account Closure

You may close your Account at any time by contacting customer support at [email protected]. Before processing account closure, all pending bets must be settled, and any outstanding withdrawals must be completed. Any remaining balance in your Account will be refunded to your registered payment method.

9.2 Account Suspension by ceri23

ceri23 reserves the right to suspend or terminate your Account at any time, with or without prior notice, if:

• You breach any provision of these Terms and Conditions
• You engage in fraudulent, abusive, or illegal activity
• You fail to complete KYC verification within the required timeframe
• Your Account remains inactive for an extended period
• We determine that continued provision of Services poses a risk to ceri23 or other Users
• You request self-exclusion for responsible gaming purposes

In the event of account termination due to breach of terms, ceri23 reserves the right to forfeit any remaining balance, including deposits, bonuses, and winnings. Accounts terminated due to fraud or collusion will be reported to relevant authorities.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with international gaming regulations and standards applicable to online entertainment platforms serving the Indonesian market. Any disputes arising from or related to your use of ceri23 Services shall be resolved through the following process:

1. Internal Resolution: You must first attempt to resolve any dispute by contacting our customer support team at [email protected]. Our team will make every reasonable effort to address your concern within 14 business days.
2. Formal Complaint: If internal resolution is unsuccessful, you may submit a formal written complaint detailing the nature of the dispute, relevant account information, and desired resolution. We will investigate and respond within 30 days.
3. Independent Mediation: If a resolution is still not reached, disputes may be referred to an independent Alternative Dispute Resolution (ADR) service or gaming industry arbitration body.

You agree that any legal action or proceeding related to these Terms must be commenced within one (1) year after the cause of action arose. Claims filed after this period will be deemed time-barred and inadmissible.

11. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of the ceri23 platform, please contact our customer support team:

Email Support:
[email protected]
Our team responds to emails within 2-4 hours on average

Live Chat:
Available 24/7 through the ceri23 platform
Indonesian-speaking agents available for immediate assistance

Important: By continuing to use ceri23 Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions. These Terms are subject to change, and it is your responsibility to review them periodically.